FAQs
Customization
Q: Can I customize the size, colors, or details?
A:
Yes. All our oil paintings are made to order. You can customize the size, color palette, and certain details to better suit your space.
Q: How do I share my custom ideas?
A:
Simply leave a note at checkout or contact us after placing your order. Our team will confirm details with you before production begins.
Production & Quality
Q: Is it really 100% hand-painted? No prints?
A:
Yes. Every artwork is entirely hand-painted in oil on canvas by professional artists. We do not sell prints or reproductions.
Q: What materials make it last?
A:
We use high-quality oil paints and premium canvas to ensure long-lasting color, texture, and durability.
Shipping & Delivery
Q: How long until I get my painting?
A:
Your painting will be ready in 7–10 days, with an additional 7–10 days for shipping—approximately 20 days total. Tracking details will be sent once dispatched.
Q: Will it get damaged in transit?
A:
All paintings are carefully packaged to protect them during shipping. In the rare case of damage, we'll arrange a replacement or solution promptly.
Returns & Support
Q: Can I return it if I don't like it?
A:
If there's an issue with your order, please contact us within 30 days of delivery. We're committed to making things right.
Q: What if it arrives damaged?
A:
Contact us immediately with photos, and we'll take care of the rest.
Artistic Value
Q: Is my painting truly one-of-a-kind?
A:
Absolutely. Every piece is individually hand-painted and unique—no two paintings are ever exactly the same.
Q: Does the artist sign the painting?
A:
Signature or any note can be signed upon request!