FAQs
Customization
Q: Can I customize the size, colors, or details?
A:
Yes. Since every SPAZIOIL artwork is made to order, we can adjust the size, color palette, texture intensity, orientation, and certain visual details to better suit your space. If you have a specific wall size, room photo, or design preference, you can share it with us before or after placing your order.
Q: How do I share my custom ideas?
A:
You can leave a note at checkout or contact us by email after placing your order. Please include your preferred size, frame option, color direction, or room reference photos. Our team will review your request and confirm the details before production begins.
Production & Quality
Q: Is it really 100% hand-painted? No prints?
A:
Yes. Each artwork is carefully created and inspected before shipping. We do not sell printed canvas or machine-made reproductions. Because each piece is painted by hand, subtle variations in brushwork, texture, and color are natural and make every artwork unique.
Q: What materials make it last?
A:
We use professional oil pigments, premium linen canvas, and durable wooden stretcher bars for stretched artworks. Our textured pieces are created with layered oil paint and sculptural impasto techniques, then carefully dried and inspected to help preserve the artwork’s color, structure, and surface texture over time.
Shipping & Delivery
Q: How long until I get my painting?
A:
Each artwork is made to order. Painting usually takes 7-10 calendar days, and shipping usually takes another 7-10 calendar days. Most orders arrive within 10-20 calendar days after purchase. You will receive tracking details once your artwork has been dispatched.
Q: Will it get damaged in transit?
A:
Yes. Each artwork is carefully packaged according to its size and format. Rolled canvases are shipped in protective tubes, while stretched or framed artworks are packed flat with protective materials. All orders are shipped with insured delivery. If your artwork arrives damaged, please contact us with photos of the artwork and packaging, and we will help arrange a replacement, repair, or refund.
Returns & Support
Q: Can I return it if I don't like it?
A:
Yes. For standard, non-personalized artworks, you may request a return within 30 days after delivery, even if the artwork does not fit your space, style, or expectations. Please contact us before sending anything back so our team can review your request and provide return instructions.
For approved returns, SPAZIOIL will provide return instructions and help arrange the return shipping process.
Q: What if it arrives damaged?
A:
Please contact us within 30 days of delivery and include clear photos of the damaged artwork, the outer packaging, and the inner packaging. Once reviewed, we will help arrange a complimentary replacement, repair, or refund based on your preference and the situation.
Q：Are custom or personalized artworks returnable?
A：Personalized custom artworks, such as custom photo paintings, special color requests, custom sizes outside our standard options, or other personalized design changes, are made specifically for each customer. Because these pieces cannot be resold, they are not returnable due to personal preference after delivery. However, if a custom artwork arrives damaged, defective, or does not match the approved order details, we will help arrange a correction, replacement, or refund.
Artistic Value
Q: Is my painting truly one-of-a-kind?
A:
Yes. Each artwork is individually hand-painted after your order is placed. The composition will follow the selected design, but the brushwork, texture, layering, and subtle color movement will be unique to your piece.
Q: Does the artist sign the painting?
A:
Yes. An artist signature can be added upon request. If you prefer the artwork unsigned or would like the signature placed in a specific area, please leave a note at checkout or contact us after placing your order.