Refund Policy
At SPAZIOIL, we want your experience of welcoming art into your home to feel clear, secure, and worry-free. Please read our return, exchange, and refund policy carefully before placing your order.
Artwork Quality
If your artwork does not match the description or visual representation on our official website, you are eligible for a full refund or a complimentary replacement.
All SPAZIOIL artworks are handcrafted oil paintings on canvas. Because each piece is made by hand, minor variations in color, texture, brushstroke, and finish may naturally occur. These subtle differences are part of the handmade character of the artwork and are not considered defects.
Shipping Damage
If your artwork arrives damaged during transit, we will offer a complimentary replacement or a full refund, based on your preference.
To help us process your claim, please contact us within 30 days of delivery and provide clear photos of the damaged artwork, the outer packaging, and the inner packaging.
30-Day Return Policy
For standard, non-personalized artworks, you may request a return within 30 days from the date you receive your artwork.
Returns are accepted for both defective and non-defective products, including returns due to personal preference, such as if the artwork does not fit your space, style, or expectations.
Return Shipping Cost
Return shipping is free for customers on approved returns.
SPAZIOIL will cover the return shipping cost. Once your return request is approved, we will provide a prepaid return shipping label or help arrange the return shipping process for you.
Customers should not send items back without first contacting us and receiving return authorization.
Return Conditions
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The artwork must be returned in its original, unused condition.
- The artwork must be packed securely to prevent damage during return transit.
We strongly recommend using the original packaging whenever possible.
Once your return request is approved, the item must be shipped back within 7 days after receiving the return authorization.
No Restocking Fee
We do not charge any restocking fees for approved returns.
Custom Artwork Policy
Personalized custom artworks are made specifically according to a customer’s individual request, such as custom photos, special color preferences, custom sizes outside standard options, or other personalized design requirements.
Because personalized custom artworks are made exclusively for each customer and cannot be resold, we do not accept returns for personalized custom artworks after delivery due to personal preference.
However, if a personalized custom artwork arrives damaged, defective, or does not match the approved order details, we will offer a complimentary replacement, correction, or full refund.
If you request to cancel a personalized custom order before it ships, a $100 material fee may be applied to cover supplies and preparation costs already used for your artwork. Cancellations are not available once the order has shipped or been delivered.
How To Start A Return
To start a return, please contact our support team at info@spazioil.com within 30 days of delivery.
Please include your order number, the reason for your return, and photos of the artwork and packaging when applicable.
After your request is approved, our team will provide a return authorization number and return instructions, including the designated return address and prepaid return shipping label or return arrangement.
Please ship the artwork back within 7 days after receiving return authorization.
Refunds
After we receive and inspect the returned item, refunds will be issued to your original payment method within 7 business days.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Exchanges
If you would prefer an exchange instead of a refund, please contact us at info@spazioil.com. Approved exchanges are subject to product availability.