Shipping policy
How Are The Artworks Packaged?
All artworks are carefully packaged by the SPAZIOIL team in line with our professional packaging protocols, tailored to different artwork types and sizes:
● Ships in a cardboard box
Stretched or framed large-size artworks will be shipped flat in a heavy-duty, well-cushioned cardboard box. We adhere to strict shipping standards to ensure your artwork is fully protected with premium padding during transit from SPAZIOIL to your address.
● Ships in a crate
Stretched or framed small-size artworks will be delivered in a solid wooden crate. For large art pieces, we use extra-sturdy custom crates designed for international art shipping, with industrial-grade packaging materials to fix the artwork firmly and hermetically seal the crate for maximum protection.
● Ships in a tube
Canvas-only artworks are rolled and shipped in a dent-proof hard tube. This method is exceptionally safe for oversized canvas pieces and also helps reduce shipping costs. Upon arrival, rolled canvases can be easily stretched onto wooden stretcher bars or framed by your local professional framer. For paper artworks, we highly recommend sending them directly to a framer for careful, professional unrolling right after delivery.
Production, Approval and Delivery Time
Each SPAZIOIL artwork is made to order. We create your painting after payment, send artwork photos for your review, and arrange shipment after you approve the artwork and the necessary drying, finishing, framing where applicable, and packing are complete.
Payment to dispatch: approximately 4–6 weeks for new orders. This estimate includes the production queue, painting and normal finishing and packing, provided you respond promptly to the artwork preview. Requested revisions, custom requirements or time awaiting your approval can extend the dispatch date. We do not treat silence as approval.
Transit after dispatch: typically 7–10 calendar days via FedEx, DHL or UPS. This is transport time after carrier handover and is additional to production time; it is not the time from placing your order.
Estimated payment to delivery: approximately 5–8 weeks under the conditions above. Revisions, delayed approval, customs processing, holidays or carrier delays can extend this estimate. If you need delivery for a particular date, contact info@spazioil.com before ordering so we can check the current schedule.
We will contact you if we expect a material delay and explain the remaining work and revised estimate. If the revised timing does not work for you, please contact us to discuss the available cancellation or refund options under our Refund Policy and applicable consumer rights.
Updated 27 October 2026 for new orders. For an existing order, please refer to the estimate provided when you purchased and any revised timing explicitly agreed with you. This update does not automatically extend an existing order's delivery promise.
Free shipping: Shipping fees are included in the artwork price; customs duties are not covered.
Who Takes Care Of The Delivery?
Based on your delivery address and the artwork's size/weight, we partner with leading logistics providers including FedEx, DHL, UPS, as well as specialized art shipping companies for high-value or oversized pieces.
Which Countries Do You Deliver To?
Currently, SPAZIOIL only operates in the U.S. market and provides delivery services exclusively within the United States. We plan to expand our shipping coverage to other countries in the near future.
How Much Does Shipping Cost?
For all orders within the United States, shipping is 100% free and included in the artwork price.
HOW TO TRACK LOGISTICS?
You can track your shipment via two channels: log in to your SPAZIOIL account to view the real-time logistics status, or enter your order number on the official website of the shipping carrier (FedEx, DHL, UPS).
Is The Delivery Of The Artwork Insured?
Yes, absolutely! SPAZIOIL provides full shipping insurance for all artworks at no extra cost. You have no hidden fees to pay, and we take full responsibility for any damage or loss during transit.
If I Buy Several Artworks, Will They Be Delivered At The Same Time?
Under normal circumstances, multiple artworks from a single order will be shipped and delivered together.
Can I Get Artworks Delivered To A Different Person?
We deliver all artworks to the exact address you provide when placing your order. We usually confirm the delivery date with the recipient whose name is listed on the order. If the artwork is a surprise gift, please notify our customer service team in advance!
Shipping Delay Notice
Our goal is to ensure your artwork arrives as scheduled, but please be aware that delivery times may be affected by factors beyond our control. If your package does not arrive by the estimated date, here is what you need to know:
● Customs & Holiday Impact: Shipping times can be delayed by variable customs clearance processes or public holidays. During holidays, manufacturers and couriers limit their operations, which is outside our control. Service will return to normal immediately after the holiday period.
● Tracking Number Activation: It may take a few days after your order ships for the tracking number to become active in the courier's system. If tracking information is not available initially, please check again later.
● Estimated Times Are For Reference Only: Delivery timeframes are estimates based on the production schedule and carrier transit times. If a delay occurs, please contact us for an order-specific update and available options.
If your package has exceeded the estimated delivery window, please contact our support team at info@spazioil.com for assistance with tracking and resolution.